Privacy Policy

JJBA Towing LLC ("JJBA Towing," "we," "us," or "our") operates jjbatowing.com. This Privacy Policy explains what information we collect when you use our website, contact us, or request towing or roadside assistance services, and how we use and protect that information.

We keep this plain and readable. If you have questions, call us at (859) 413-4409 or email jjbatowing@gmail.com.

1. Information We Collect

We may collect the following types of information:

• Contact information — name, phone number, and email address when you submit a form, call us, or request service online.
• Service details — vehicle type, location, service needed, and any notes you provide in a dispatch or tow request form.
• Call data — if you click to call or we use call tracking, the call time, duration, and originating number may be logged for quality and dispatch purposes.
• Form submissions — any information submitted through our online tow request form or contact form (powered by HighLevel / Noza).
• Browser and device information — IP address, browser type, device type, pages visited, and referral source, collected automatically via cookies or analytics tools.
• SMS opt-in — if you provide your phone number and consent to receive text messages, we collect that consent record.

2. How We Use Your Information

We use the information we collect to:

• Respond to service requests, dispatch a tow truck, or coordinate roadside assistance.
• Contact you by phone, text, or email regarding your request or an active service.
• Follow up on submitted forms or missed calls to confirm your service need.
• Send service updates, confirmation messages, or appointment reminders if applicable.
• Improve our website and marketing by analyzing how visitors interact with our pages.
• Comply with legal obligations or respond to lawful requests.

We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling unrelated to your service request.

3. Contact Consent & Communication

By submitting a form on our website or calling our number, you agree that JJBA Towing LLC may contact you by phone or email regarding your inquiry or service request. We will only contact you in connection with your request or follow-up on your towing need.

If you provide your phone number through any form on this site, you acknowledge that JJBA Towing LLC or its service partners may use that number to contact you about your request via phone call or text message.

4. SMS / Text Message Disclosure

5. Cookies & Analytics

Our website uses cookies and similar tracking technologies to understand how visitors use the site and to improve performance and content. This may include:

• Essential cookies — required for the website to function (e.g., session handling).
• Analytics cookies — used to measure traffic, page views, and visitor behavior (e.g., Google Analytics, Cloudflare analytics).
• Marketing attribution — tracking which source (search, social, direct) led to a form submission or call, used to optimize our advertising spend.

Most browsers allow you to control cookie settings. Disabling cookies may affect some site functionality but will not prevent you from requesting service.

6. Third-Party Tools & Services

We use the following third-party tools that may process your data:

• HighLevel (via Noza) — Our online tow request form and CRM platform. Form submissions, contact information, and communication history are processed through HighLevel's infrastructure. See HighLevel's Privacy Policy.
• Towbook — Our dispatch software. If your request is dispatched through Towbook, basic service and contact details are entered into the dispatch system for coordination.
• Google Analytics / Google Search Console — Used for understanding search performance and site traffic. See Google's Privacy Policy.
• Cloudflare — Our website is hosted and delivered through Cloudflare Pages, which may process request metadata (IP address, request headers) for performance and security. See Cloudflare's Privacy Policy.
• Google Fonts — Our site loads fonts from Google Fonts, which may log your IP address. See Google's Privacy Policy.

We choose service providers carefully and only share information necessary to operate our business and fulfill your service request.

7. Data Protection & Retention

We take reasonable steps to protect the information you share with us. Your contact details are stored securely within our CRM and dispatch platforms. We retain contact and service information for as long as needed to fulfill the service and for reasonable follow-up, and we do not store payment card data on our servers.

No method of data transmission over the internet is 100% secure. While we work to protect your information, we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information (subject to legal and operational obligations).
• Opt out of SMS communications at any time by replying STOP.
• Opt out of marketing emails by following the unsubscribe link in any email we send.

To exercise any of these rights, contact us at jjbatowing@gmail.com or by phone at (859) 413-4409.

9. Children's Privacy

Our services are not directed toward children under 13. We do not knowingly collect personal information from anyone under 13 years of age.

10. Changes to This Policy

We may update this Privacy Policy as our practices or legal requirements change. When we do, we'll update the "Last updated" date at the top of this page. Continued use of the site after changes constitutes acceptance of the updated policy.

11. Contact Us

Questions about this Privacy Policy? Reach us directly: